Services

Start With Clarity.
Build From There.

Most clients start with a Second Opinion: ninety minutes that tells you exactly where the infrastructure is working and where it is not. You can stop there. Most don't.

  1. 01

    The Second Opinion

    From $750

    A structured review of your marketing and communications infrastructure. Ninety minutes of your time. A written report that shows you exactly what is working, what is leaking, and what to fix first. No commitment. No retainer. Just clarity.

    IncludesInfrastructure Audit Report (8 to 12 pages), Priority Matrix (one-page visual), 30-minute debrief call.

    Book a Second Opinion
  2. 02

    The Workshop

    From $2,500

    A half-day facilitated session that turns the Second Opinion findings into a blueprint. You leave with everything you need to brief a team, or to brief us.

    IncludesInfrastructure Blueprint, Stakeholder Alignment Document, Implementation Roadmap, Budget Framework.

  3. 03

    Infrastructure Build

    From $15,000

    The full build. Malissa Thorpe designs and constructs your marketing infrastructure: the communication systems, templates, sequences, brand voice documentation, and operational backbone your business needs. Eight to sixteen weeks. Handover included.

    IncludesFull infrastructure build, operations manual, team handover, 30-day support window.

  4. 04

    Maintenance

    $300/mo

    Keep the infrastructure current after handover. Software updates, link checks, content refreshes, and the small fixes that keep everything running the way it was built to. A light-touch retainer for teams running their own systems.

    IncludesRoutine updates, monitoring, minor content edits, priority email support.

  5. 05

    Support

    From $500/mo

    Hands-on help when your team needs it. Troubleshooting, training, and guidance as your business and your infrastructure evolve. More involved than Maintenance, lighter than full Retained Operations.

    IncludesScheduled support hours, team training, troubleshooting, change requests.

  6. 06

    Retained Operations

    From $3,000/mo

    For businesses that want the infrastructure maintained, optimised, and evolved. Monthly performance reporting. Quarterly strategic reviews. Continuous improvement. Graduation when your team can run it.

    IncludesOngoing optimisation, performance reporting, quarterly reviews. Typical duration: 18 to 24 months.

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